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Imagine that, after months of watching their child struggle, a family finally decides to seek professional help. Appointments are booked. Assessments are completed. Reports are written, and recommendations are made. For the first time in a long while, the parents feel they have direction. Then they visit another specialist. The report is glanced through, gently set aside, and a familiar statement follows: "I'd rather conduct my own assessment." Sometimes, that decision is entirely appropriate. Other times, it leaves parents confused, emotionally drained, and wondering whether they are starting the journey all over again. It raises an important question: When professionals disagree, who speaks for the learner? Why Another Assessment May Be Necessary Before we criticise professionals who request a fresh assessment, it is important to understand their responsibility. Assessment is more than administering tests. It involves selecting appropriate tools, interpreting evidence, ...

  Every educator has one. That lesson that didn't go as planned. That presentation they wish they could deliver all over again. That interview where the right words never seemed to come. That training session where confidence slowly gave way to self doubt. If you've taught or trained long enough, chances are you've experienced one of these moments. What fascinates me, however, is not the performance itself. It is what many people do afterwards. When One Experience Begins Defining Who We Are Recently, I heard about an educator who was invited to facilitate a webinar. She wanted to deliver an excellent session, so she used a generative AI tool to help prepare her presentation slides. The final presentation looked professional, organised, and visually appealing. She felt ready. Then the webinar began. As she progressed through her slides, she realised there were concepts she struggled to explain confidently. On a few occasions, she quietly blamed network interruptions to buy h...

There are moments in life that we pray for. The day you finally move into your own apartment. The phone call offering you your dream job. The growth of a business you almost gave up on. The birth of a long awaited child. The completion of a degree that demanded years of sacrifice. For a brief moment, everything feels right. Then, almost without warning, another thought quietly slips into your mind. "What if I don't live long enough to enjoy this?" "What if something goes wrong?" "What if I fall seriously ill?" "What if all of this disappears?" The thought is so unexpected that it can leave you feeling guilty. "Why am I thinking like this when I should be happy?" If you have ever experienced something similar, you are not necessarily being ungrateful, pessimistic, or irrational. You are experiencing something that many people quietly encounter but rarely talk about. Why Does the Mind Do This? One of the mind's primary responsibil...

One of the most dangerous assumptions a school can make is believing that a complaint is the crisis. In reality, it often isn't. The crisis frequently begins afterwards. It begins in the silence, in the unanswered questions, when a parent leaves a conversation without clarity, closure, or confidence that their concerns have been taken seriously. As educators, we spend considerable time discussing curriculum, assessment, learner outcomes, and school improvement. Yet some of the greatest threats to a school's reputation and sustainability are not academic at all. They are relational. And relationships, once damaged, can be difficult to repair. Why Parents Speak Up Most parents do not enjoy complaining. Contrary to popular belief, many parents spend days, weeks, or even months debating whether to raise a concern. They worry about being misunderstood,  about being labelled difficult, or about how their actions may affect their child's experience at school. By the time many pare...

 Have you ever noticed something interesting about human behaviour? You discover a new book and cannot put it down. A new restaurant becomes your favourite. A new song plays repeatedly on your playlist. You find a social media creator whose content speaks directly to your needs, and you engage enthusiastically with every post. Then, over time, something changes. The excitement fades. The engagement has reduced. The attention shifts elsewhere. What happened? Did the book become less valuable? Did the restaurant suddenly become bad? Did the content creator stop sharing useful insights? Not necessarily. In many cases, what changed was not the value but our response to it. Psychologists refer to this as habituation . Simply put, the more familiar we become with a stimulus, the less intensely we respond to it. The thing itself may remain valuable, but our minds gradually adapt to its presence. A related concept from positive psychology is hedonic adaptation . Researchers have found that...

Recently, I attended an event that left me thinking long after it had ended. At some point during the programme, a little girl, probably around four years old, walked over to where I was standing. She greeted me warmly, and as someone who genuinely enjoys being around children, I responded with a smile and a gentle pat on her back. Moments later, she drifted towards the chair where I had placed my handbag. Curious little hands began exploring the bag. Fortunately, I noticed what she was doing and gently stopped her before she could continue. She walked away and moved on to something else. Or so I thought. A few minutes later, I noticed her approach another adult. She greeted the person affectionately and, just as she had done with me, proceeded to open the adult's handbag. This time, however, the adult was not paying attention. I watched quietly. The little girl opened the bag. She reached inside. She pulled out a note. Not just any note. One of the highest denominations in the pur...